Fiverr is a powerful freelancing platform, but account restrictions can happen if you unintentionally violate their terms or trigger suspicious activity. If your Fiverr account has been restricted, you might feel frustrated—but the good news is, recovery is often possible.
This guide walks you through everything you need to know about recovering a restricted Fiverr account, including common reasons, what to do next, and how to avoid restrictions in the future.
Why Does Fiverr Restrict Accounts?
Before jumping into recovery, it’s important to understand why Fiverr restricts accounts. Here are the most common reasons:
1. Violation of Fiverr’s Terms of Service
- Offering services Fiverr doesn’t allow (e.g., academic cheating, fake reviews)
- Using offensive or misleading gig titles
- Sharing personal contact information outside the platform
2. Suspicious Activity or Multiple Accounts
- Logging in from different IP addresses too frequently
- Having more than one account (against Fiverr’s policy)
- Unusual payment behavior or location changes
3. Negative Reviews or Client Complaints
- Repeated cancellations or poor-quality deliveries
- Misleading gig descriptions
- Disputes escalated to Fiverr’s customer support
Step-by-Step Guide to Recover a Restricted Fiverr Account
Step 1: Don’t Panic – Read the Restriction Email Carefully
Fiverr always sends an email when your account is restricted or flagged. This email usually includes:
- The reason for the restriction
- Whether it’s temporary or permanent
- Instructions on what to do next
Read it fully and keep a screenshot for reference.
Step 2: Contact Fiverr Customer Support
Go to Fiverr’s official help center: https://www.fiverr.com/support
Then follow these steps:
- Click on “Contact Support.”
- Choose “My Account” > “Restricted or Disabled Account.”
- Submit a support ticket.
What to Include in Your Message:
- Your Fiverr username and email address
- A polite explanation of your situation
- If you believe the restriction was a mistake, explain why
- Promise to follow Fiverr’s rules moving forward
Pro Tip: Be professional and respectful. Fiverr’s support team is more likely to help if you’re cooperative.
Step 3: Wait for Fiverr’s Response
Support usually replies within 24–72 hours. While waiting:
- Do not open a new Fiverr account (this could get you permanently banned)
- Check your spam or promotions tab in case Fiverr replies there
Step 4: Provide Additional Documents if Requested
In some cases, Fiverr may ask for:
- Proof of identity (like a passport or ID)
- Screenshots of conversations or orders
- Clarification about the services you offer
Submit these promptly and accurately.
What If Fiverr Rejects Your Appeal?
If Fiverr confirms the restriction is permanent, here’s what you can do:
- Request clarity: Ask exactly what rule you violated so you avoid it in the future.
- Learn from the experience: Use other freelancing platforms like Upwork, Freelancer, or Toptal.
- Create a new Fiverr account only if Fiverr allows it. Never try to bypass a ban without their permission—it’s against policy.
Tips to Avoid Future Restrictions on Fiverr
Here’s how to keep your Fiverr account safe in 2025:
Follow Fiverr’s Terms of Service
Read Fiverr’s latest Community Standards. Stay updated.
Never Share Contact Info Outside Fiverr
Keep all communication and payments inside the Fiverr platform.
Be Honest with Gig Titles & Descriptions
Avoid misleading claims like “Top-Rated Seller” unless it’s true.
Maintain High-Quality Service
Respond on time, deliver as promised, and communicate with clients politely.
Use One Account Only
Fiverr strictly forbids having multiple freelancer accounts.
Conclusion: You Can Recover – Stay Calm & Follow the Process
A restricted Fiverr account can feel like a roadblock, but it’s not always permanent. Many freelancers successfully recover their accounts by responding quickly, cooperating with support, and being honest.
If you handle the situation properly, there’s a good chance you’ll get back on track.